RETURN & REFUND POLICY

At TutorialCook.com, we strive to provide you with the highest quality handmade scented candles. Our Return and Refund Policy is designed to ensure a smooth and satisfying shopping experience for all our customers.

1. Eligibility for Returns
If you are not completely satisfied with your handmade scented candles, you may return them within 30 days of receipt. To be eligible for a return, items must be unused, in their original condition, and in the original packaging. Please include the original receipt or proof of purchase with your return.

2. Non-Returnable Items
Certain items may not be eligible for return, such as products that have been used or those purchased on clearance. If you are unsure about the return eligibility of your item, please contact our customer service team for clarification.

3. How to Initiate a Return
To start the return process, please contact our customer service team at contact@tutorialcandle.com or call us at +1 505-362-0850. Provide your order number, the item you wish to return, and the reason for the return. We will then provide you with a return authorization number and detailed instructions for returning the item.

4. Refund Process
Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund. If approved, a refund will be processed, and a credit will be applied to your original payment method within 5-7 business days. Please note that shipping costs are non-refundable.

5. Exchanges
If you receive a defective or damaged candle, we will gladly offer an exchange for the same item. Please contact us within 30 days of receiving your product to arrange for an exchange. We will cover the cost of shipping the replacement item to you.

6. Shipping Costs for Returns
Customers are responsible for the shipping costs associated with returning items unless the return is due to an error on our part or a defective product. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

7. Contact Information
For any questions regarding our Return and Refund Policy or if you need assistance with your return, please reach out to us:

Thank you for choosing TutorialCook.com for your handmade scented candle needs. We are committed to providing you with exceptional products and service. We look forward to serving you!